In this blog, we’ll run through the accounts offered and when and why you should use them so you can be sure to pick the perfect solution. Over 2 billion people use WhatsApp regularly to message friends, family, and, more than ever - businesses.īut what’s not so clear to many people is the different accounts WhatsApp offer to help businesses. WhatsApp Business API is the most effective way to give that access and automate several of your key customer interactions.If you’ve found this blog, it’s clear you already know at least something about WhatsApp – the world’s biggest messaging app. In shortįor WhatsApp Business multiple users might be needed if yours is a medium-sized enterprise. If you get it via a second-line app, you’ll get several benefits, including the ability to separate your work and personal life, reduced monthly charges and auto-reply to missed calls. WhatsApp Business would need a separate and previously unused number. If you need to access it from more devices, you would have to use WhatsApp Business API.
#Whatsapp business account multiple users how to
How to access WhatsApp Business on multiple devicesįor regular WhatsApp Business, you can assign the desktop version to someone and the mobile app to someone else. Schedule your message based on Always (if you’re on vacation, for example), Custom (for a specific time of the day), or Outside of your business hoursĬhoose the recipients from Everyone, Everyone not in the address book, Everyone except, and Only send to Now you can edit your message and click Ok. On the Send away message, turn the toggle on Then go to Business Settings and click on Away Message Setting auto-replies on WhatsApp Business for when you are not availableĬlick on the three dots in the top right corner For the first 250,000 messages in the UK, the price per message is £0.0308. If the message is initiated by the customer and the reply is given within 24 hours, there will be no charges.īut if the business initiates the conversations, they will have to pay for it, based on the number of “templated messages” or messages sent on existing templates. You’ll be paying the third-party solution provider, who would then pay WhatsApp. How much does WhatsApp Business API cost? Instead, you’ll have to get it from authorised WhatsApp Business Solution Providers.
#Whatsapp business account multiple users download
You can’t directly download it from WhatsApp since there is no interface for it. After that, you’ll have to pay to be able to reply.
But to keep costs down, you do need to reply within 24 hours to all messages. You’ll also get insights into your conversations including frequently asked questions. You can use chatbots and create auto-replies.
Importantly, you’ll be able to automate customer engagement. With it, you’ll be able to assign messages to your team members, hold discussions and engage simultaneously with more customers. For that, you would need to use the WhatsApp Business API. If you’re a medium-sized enterprise, you might want multiple users to access WhatsApp Business. How to use WhatsApp Business with multiple users via the API The customer wouldn’t know that two different people are interacting with them. But if someone wants information on specific orders or deliveries, you can assign a team member to access it through a desktop. How is this handy? Let’s say you handle all customer interactions via the mobile version. With the regular version, this is all you can do to let multiple users use the app. So, the app was designed for use by a single individual.īut if you need two users to access it, you can let one use it via the app and the other access it through WhatsApp Web. When WhatsApp Business was launched, it was primarily targeted at small business owners with a limited number of incoming messages. How to use WhatsApp Business with multiple users via the app The good news is that if you only need to give access to two people, you can still do it via the regular version. You might want to assign someone else to use it to handle customer queries and marketing promos for example.īut one of the things to know about WhatsApp Business is that it only allows one person to use it with a specific phone number. The answer is yes, but it would require an additional interface.įor WhatsApp Business, multiple users might be needed on certain occasions.
If you’ve started using WhatsApp Business or are planning to use it, you might wonder whether multiple users can manage it.
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